diff --git a/pkg/service/asChat/robot/replyAndRuler.go b/pkg/service/asChat/robot/replyAndRuler.go
index b881589..3f22ffe 100644
--- a/pkg/service/asChat/robot/replyAndRuler.go
+++ b/pkg/service/asChat/robot/replyAndRuler.go
@@ -202,6 +202,10 @@ func (k *ReplyWhenWaiterNoAction) Hit(event ws.ListenEventData, sender *accountF
 	if event.Client == nil || event.EventType != ws.EventChatMessage {
 		return
 	}
+	//客服的消息不需要处理
+	if event.ChatUser.Role == 2 {
+		return
+	}
 	hit = true
 	task = RobotTask{
 		RunTime: time.Now().Add(k.DelaySecond * time.Second),